Have trouble with your LG TV Content Store and are not able to download apps or update existing ones? Then you’ve landed at the right place. Several factors, like network connectivity issues or outdated software, could be causing this problem on LG TV. Don’t worry, there are effective troubleshooting steps to help resolve the not working issues and get your Content Store back up and running smoothly on your LG TV.
Causes Behind the LG Content Store Not Working
Here are some of the possible causes behind the Content Store malfunctioning issue.
- Unstable internet connection.
- Outdated TV firmware or software.
- Glitches or bugs within the TV’s operating system.
- Problems with your LG account.
Fixes for the LG Content Store Not Working
After learning the possible causes of the LG Content Store not working issue, you can follow the below fixes chronologically.
1. Check the Internet Connection
A strong internet connection is essential for the Content Store to function properly and for downloading the apps error-free. If you are encountering issues, they could stem from a sluggish Wi-Fi network. To troubleshoot;
- Attempt switching your TV’s connection to an ethernet cable if you are currently on Wi-Fi.
- Try to restart your WiFi router by unplugging the cables from the outlet and plugging them back in. After that, connect your LG TV to your router’s WiFi and try installing apps.
- If the problem stays the same, try connecting to an alternative router or using your phone’s hotspot from a different service provider.
If issues persist even with a stable WiFi network, then proceed to the next troubleshooting step.
2. Power Cycle the LG TV
The Content Store may fail to work due to software glitches, and performing a power cycling or restarting LG TV helps fix these issues.
- Begin by powering off your LG TV.
- After it’s turned off, unplug the power cord from the outlet.
- Disconnect all other devices from the TV.
- Press and hold the Power button on your TV for 30 seconds.
- Wait for a while and reconnect all the devices, then plug your TV back into the power outlet.
- Turn on your LG TV and check if the Content Store is functioning.
However, if the issue continues, proceed to the next troubleshooting method.
3. Manually Adjust the DNS Settings
Adjusting your DNS settings from automatic to manual might also be a fix for the Content Store not working issue. This often relates to errors such as “Content is unavailable”, “There are no pages to load” or “Service is temporarily unavailable” when attempting to install or update apps through the LG Content Store, even with a connected network.
Follow the below instructions to modify the DNS.
- Press the Settings button on the LG TV’s remote control.
- Access the Quick Menu and select All Settings (three vertical dots).
- Go to General Settings and select the Network section.
- Select your currently connected Network and click on the Edit button.
- Uncheck the option Set Automatically and edit the DNS Server to 8.8.8.8
- Hit the Connect button, and the network should still connected.
- Get back to the Home screen and check the functionality of the LG Content Store.
If the issue remains the same, move on to the next solution.
4. Clear the Cache Files of the LG TV
The malfunction of the LG TV Content Store could be attributed to the accumulated cache files. So, eliminating the cache files on LG TV can help remove corrupted data, refresh the system, and allow the Content Store to function properly again.
5. Change the Region Settings
When experiencing issues with your LG Content Store not loading, ensure the region settings are properly set. Incorrect location settings or restricted availability of certain apps in your region due to streaming rights could be causing the issue. Start with;
- Launch the Home Screen and press the Settings button on the remote.
- Select All Settings and head to General Settings.
- Choose Location and enter your Zip Code.
- Hit the Enter button, and your location information will automatically update.
- Most importantly, check your location info, and if it is not properly located, change the location again by following the above steps.
When your location is properly set, but the issue persists, try the next method.
6. Update the LG TV Firmware/Software
The LG Content Store runs on webOS, so outdated software or firmware can cause issues with accessing or loading it. You might view an error message like “LG TV no content 15.43.af” when trying to open the store. To resolve this issue, update your LG TV firmware and keep it up to date.
7. Factory Reset the LG TV
If previous techniques haven’t resolved the issue with the LG Content Store, perform an LG TV hard reset to restore factory settings. This will clear any corrupted files and restore the TV’s default settings, fixing any altered or hidden configurations.
8. Contact LG Customer Support
Finally, even if the factory reset doesn’t work out, try contacting LG TV customer support for aid. You can address the problem with the technician, and they will provide the necessary tips to resolve the issue in no time.
Wrapping Up!
By following the suggested solutions, you can resolve these issues and restore full functionality to your Content Store, allowing you to enjoy a seamless experience with app downloads and updates app on your LG TV.
For further assistance or to discuss more troubleshooting tips and experiences, consider visiting my discussion forum, which is a great place to exchange ideas, seek advice, and find additional solutions to common issues related to the Content Store and beyond.
